Case study
KitchPad · Restaurant CRM
Multichannel bookings and scattered customer context. A design connecting reservations, tables, customers and communications in one business workflow.
Read the KitchPad case studyCustom software · remote delivery
Custom software and web application development for companies in Lille
Looking for a software development agency for your business in Lille? Crealytic helps you design an internal application, a customer portal or a SaaS product. Our Morocco-based team builds your custom web application remotely, with regular reviews of the user journeys.
Projects that explain our approach
The KitchPad case study explains how a booking need can be modeled around customers, tables and availability, then developed into a reusable SaaS for multiple restaurants. It presents the design decisions behind the product.
Choose the right format for your web application
An internal application for your team
A business tool can bring records, scheduling and approvals into a browser. Screens and permissions reflect actual roles, such as operator, manager or administrator, according to your organization.
A portal for customers or partners
A connected workspace can let people upload documents, check progress or request a service. We define visibility, notifications and exchanges with your internal tools to avoid repeated data entry.
A SaaS product for multiple businesses
A commercial product needs to separate organizations, users and their data. Discovery addresses registration, access rights, administration and, when needed, subscriptions before prioritizing an initial version.
Browser workflows and integrations
We examine the APIs to connect, devices in use and connectivity constraints. A web application runs in a browser; offline access or a phone-specific feature requires a separate assessment.
Example: give customers a progress-tracking workspace
Illustrative scenario: your team already has a management tool but answers progress questions by email. A portal can expose just the information the customer needs, with separate access and exchanges linked to the internal record.
- 01Invite the customer to their workspace
- 02Display their records and permitted documents
- 03Collect a request or missing attachment
- 04Synchronize progress with the internal team
From discovery to ongoing improvement
Step 1
Clarify users and product value
We distinguish the needs of the team, customers and administrators. Priority journeys and wireframes help you choose between an internal tool, portal and SaaS before committing to development.
Step 2
Build a usable first version
The first phase covers a complete journey rather than a collection of screens. We define access rules, the data model and required connections, then demonstrate progress by video call.
Step 3
Test permissions and exchanges
Acceptance testing checks each role's actions, data separation and responses from connected services. Your users validate the journeys on the devices selected for the project.
Step 4
Improve the product in stages
After launch, feedback helps prioritize improvements. Maintenance, hosting and subsequent phases are agreed according to scope and each party's responsibilities.
Prepare your project
Is your development agency based in Lille?
Our team is based in Morocco and works remotely with companies in Lille. Workshops, discussions and demonstrations take place online. We describe a service area rather than a local office.
What is the difference between custom software and a web application?
Custom software describes a solution adapted to your business rules. A web application describes browser-based access. Your software can therefore be a web application, whether it is an internal tool, portal or SaaS product.
Can we start with a portal connected to our existing tool?
Yes, if data access and integration capabilities allow it. We review APIs, permissions and the information to share before confirming the functionality and scope.
How do you prepare an initial SaaS version?
We identify the audience, core journey and rules for separating businesses. We then prioritize the essential features for testing usage, with an estimate and acceptance criteria for that first phase.
Explore services that fit your needs
Let’s discuss your software
Tell us about your users, tools and the workflow you want to improve. We will help you define an initial scope.